FAQs

Are you open for in-person shopping?

Yes, we are currently operating under regular business hours for in-store shopping and pointe shoe fittings. 

For those who do not yet feel ready for maskless in-store shopping, we also offer in-store pickup, local delivery within Guelph, Cambridge, Kitchener, & Waterloo, and free shipping across Canada for orders over $149. You can check our store hours here.

Do I need to wear a mask in order to come into the store?

No. Effective March 21, 2022 customers are no longer required to wear masks; However, in order to maintain the health and safety of our team members, customers and their families, we ask that all visitors continue to practice physical distancing of at least 6ft and use the hand sanitizer provided throughout the store.

Do you sell gift cards? 

YES! Gift cards are available in any denomination. Your can purchase a gift card online here, or visit us in store. Please note that only physical gift cards can be purchased in-store.

Do you offer free shipping?

Yes. Order totals of $149* or more qualify for free shipping across Canada. We also offer $8 flat rate local delivery with Guelph, Cambridge, Kitchener and Waterloo, no minimum. 

*oversized items are excluded from free shipping.

Do you offer international shipping?

Yes, FreeStyle Dancewear now ships worldwide! Shipping rates are calculated in real time at checkout and customers will have the option to choose the speed at which their order ships. Certain exclusions apply.

How does in-store pickup work?

Once your order has been picked, packaged and processed, you will receive a notification letting you know that your order is ready for pickup. When you arrive you will need to give us your name and order number.

How quickly after placing my order will I be able to pickup it up?

Orders are processed as soon as possible. Depending on the number of items included, we usually have orders ready for pickup within 2-4 hours during regular store hours. If you place your order online after hours, it will be processed during the next day that the store is open. 

Do you keep a record of my previous purchases?

Yes! If you have shopped with us in-store or online and created a profile, your information will be saved and that means you don't have to try to remember style and colour codes.

I am looking for a specific item, can you order it?

Yes, we can order any product from the vendors that we carry. Items that are not regularly stocked in-store are considered "Special Order." Special orders can only be done in-store and not online. You will be required to pay a 50% non-refundable deposit at the time the item is ordered. The remaining balance will be due upon pick-up of the item. Delivery times can vary depending on item availability and vendor, and therefore, we recommend that you order in advance. FreeStyle cannot guarantee that an item will be delivered by any specified date. 

Do I have to book an appointment to be fitted for pointe shoes?

Yes, appointments are made to give each dancer one-on-one attention with a pointe shoe fitter. In order to ensure that pointe shoes fit properly, dancers need to be fitted by a specialist who understands the various aspects of the foot to be considered when choosing the correct size and style. You can book a pointe shoe fitting here.

What brands do you carry?

  • Angelo Luzio
  • Ainsliewear
  • Body Wrappers
  • Bloch
  • Bunheads
  • Capezio
  • Dance Halo
  • Dance Paws
  • fH2
  • Freed of London
  • F. R. Duval (NEW)
  • Grishko
  • Hairstrong
  • Intermezzo (NEW)
  • Kissed by Glitter
  • Mirella
  • Mondor
  • My Perfect Pair (NEW)
  • Pointe People
  • Rac N'Roll
  • Russian Pointe
  • Sansha (NEW)
  • Sassi Designs
  • So Danca
  • Suffolk (NEW)
  • Tendu Active 
  • Wearmoi (NEW)
  • Yofi Cosmetics

Where are you located in the Grange Road Plaza?

Our new, larger space is located in the new building in the Grange Road Plaza between Infamous Eatery and Grange Dental at 257 Grange Road, Unit 2/3.

Is FreeStyle hiring?

We are not currently hiring, but you can check here to see when we have opportunities in the future.

Still have questions? Contact us