FAQs

Do I need to wear a mask in order to come into the store?

We need to make sure that we are operating responsibly within our community, and that means that we need to do our best to ensure everyone's safety, including all of our team members, their family, you and your family. The best way to ensure physical distancing in our space is to monitor how many people are in the store at a given time, and to also offer private shopping appointments. You can book an appointment via phone or email.

Effective Friday June 12, 2020, it is mandatory for all customers entering our store to wear a mask. You can find more details about the Class Order at the Wellington Dufferin Guelph Public Health website here. If you do not have a mask to wear to your appointment, a disposable mask will be provided to you for a $1 fee. We ask that you use the hand sanitizer provided at the entrance upon your arrival. Please limit the amount of people who attend the appointment to only those who need to try on items.

Do you offer free shipping?

Yes. Order totals of $100 or more qualify for free shipping across Canada. We also offer free local delivery with Guelph, no minimum.

How does in-store pickup work?

At this time we are offering contact-less curbside pick-up. Place your order online and select "Pick up" when you checkout. You will receive an email notifying you that your order is ready to be picked up. When you arrive, please open your trunk and call the store at (519) 836-8609 from your car. Someone will bring your order out and place it right in your trunk for you! Its that easy! 

If you prefer to come into the store to pick-up your order, you must wear a mask and use the hand sanitizer provided at the entrance upon your arrival.

Do you keep a record of my previous purchases?

Yes! If you have shopped with us in-store or online and created an account, your information will be saved and that means you don't have to try to remember style and colour code.

I am looking for a specific item, can you order it?

Yes, we can order any product from the vendors that we carry. Items that are not regularly stocked in-store are considered "Special Order." Special orders can only be done in-store and not online. You will be required to pay a 50% non-refundable deposit at the time the item is ordered. The remaining balance will be due upon pick-up of the item. Delivery times can vary depending on item availability and vendor, and therefore, we recommend that you order in advance. FreeStyle cannot guarantee that an item will be delivered by any specified date. 

Do I have to book an appointment to be fitted for pointe shoes?

Yes, it is important that pointe shoes fit properly. That being said, you need one-on-one attention with an experienced fitter to ensure you find the right shoes for you! Please call the store to book your appointment.

What brands do you carry?

  • Angelo Luzio
  • Ainsliewear (NEW!)
  • Bodywrappers
  • Bloch
  • Bunheads
  • Capezio
  • Covet Dance 
  • Dance Now
  • Dance Paws
  • dot2dance (NEW!)
  • fH2
  • Freed of London (NEW!)
  • Grishko
  • Hairstrong (NEW!)
  • Kissed by Glitter
  • Mirella
  • Mondor
  • Pointe People (NEW!)
  • Rac N'Roll
  • Sassi Designs
  • So Danca
  • Yofi Cosmetics

Where are you located in the Grange Road Plaza?

We are located in the same building as CIBC on the corner of Grange and Victoria. Our storefront is on the North side facing Grange Road.

Is FreeStyle hiring?

We are not hiring at this time. Please check back in the future. 

Still have questions? Contact us