FAQs

Do you sell gift cards? 

YES! Gift cards are available in any denomination. Your can purchase a gift card online here, or visit us in store. Please note that only physical gift cards can be purchased in-store.

Do you offer free shipping?

Yes. Order totals of $100* or more qualify for free shipping across Canada. 

*oversized items are excluded from free shipping.

Do you offer international shipping?

Yes, FreeStyle Dancewear ships worldwide! Shipping rates are calculated in real time at checkout and customers will have the option to choose the speed at which their order ships. Certain exclusions apply.

I have not received my shipped order. What now?

Once your order has been processed and dropped off with the courier, you will be sent an automated email with the shipping details and any tracking information. You can contact the courier directly with any questions that you have regarding delivery and any possible delays. Unfortunately, FreeStyle Dancewear does not have access to the courier systems and will be unable to provide any further details. For more information, you can view our Shipping Policy here.

How does in-store pickup work?

Once your order has been picked, packaged and processed, you will receive a notification letting you know that your order is ready for pickup. When you arrive you will need to give us your name and order number.

Can I choose where I pick up my order?

Yes, you will have the option to choose which boutique at checkout.

I am unable to choose the boutique closest to me for pickup, why?

Some of the items in your order may only be in stock in the other boutique. Give us a call and we can verify this for you and transfer your order to be picked up at your desired location. 

How quickly after placing my order will I be able to pickup it up?

Orders are processed as soon as possible. Depending on the number of items included, in most cases, we have orders ready for pickup within 2-4 hours during regular store hours. If you place your order online after hours, it will be processed during the next day that the store is open. 

Do you keep a record of my previous purchases?

Yes! If you have shopped with us in-store or online and created a profile, your information will be saved and that means you don't have to try to remember style and colour codes.

I am looking for a specific item, can you order it?

Yes, we can order any product from the vendors that we carry. Items that are not regularly stocked in-store are considered "Special Order." Special orders can only be done in-store and not online. You will be required to pay a 50% non-refundable deposit at the time the item is ordered. The remaining balance will be due upon pick-up of the item. Delivery times can vary depending on item availability and vendor, and therefore, we recommend that you order in advance. FreeStyle cannot guarantee that an item will be delivered by any specified date. 

Do I have to book an appointment to be fitted for pointe shoes?

Yes. Appointments are made to give each dancer one-on-one attention with an experienced pointe shoe fitter. In order to ensure that pointe shoes fit properly, dancers need to be fitted by a specialist who understands the various aspects of the foot to be considered when choosing the correct size and style. You can book a pointe shoe fitting here. Please note that pointe shoe fittings are currently only available in our Guelph boutique.

Are pointe shoe fittings available at both boutiques?

Currently pointe shoe fittings are only available at the Guelph Boutique only. If you do not require a fitting and know your exact size of pointe shoes, you can request to pick them up at the Kitchener boutique. Please call the Guelph boutique to request this option.

What brands do you carry?

Check out all of the brands that we carry here.

Where are you located in the Grange Road Plaza?

Our new, larger space is located in the new building in the Grange Road Plaza between Infamous Eatery and Grange Dental at 257 Grange Road, Unit 2/3.

Do you only have the one location for in-person shopping?

No. We now have boutiques in the east end of Guelph and in Kitchener. 

Is FreeStyle hiring?

Yes, we are looking for day time staff. Please read listings carefully before applying: View all opportunities here.

Still have questions? Contact us