FAQs

Are you open for shopping?

No. Under the current stay-at-home order, effective April 8, 2021 we are unable to offer in-store shopping. Our website remains open and you can place your order 24 hours a day, 7 days a week. If you need assistance placing your order or have any questions, you can reach at the store during our modified store hours.

Yes, we are currently operating under regular business hours for in-store shopping and fittings. We have also added more options to make shopping easier and give you peace of mind: we now offer contactless curb-side pickup, local delivery within Guelph, and free shipping across Canada for orders over $125. You can check our store hours here.

Do I need to wear a mask in order to come into the store?

Yes. Effective Friday June 12, 2020, it is mandatory for all customers entering our store to wear a mask. You can find more details about the Class Order at the Wellington Dufferin Guelph Public Health website here. If you do not have a mask to wear to your appointment, a disposable mask will be provided to you for a $1 fee. We ask that you use the hand sanitizer provided at the entrance upon your arrival. Please limit the amount of people who attend the appointment to only those who need to try on items. 

We need to make sure that we are operating responsibly within our community, and that means that we need to do our best to ensure everyone's safety, including all of our team members, their family, you and your family. The best way to ensure physical distancing in our space is to monitor how many people are in the store at a given time, and to also offer private shopping appointments. You can book an appointment via phone or email.

Do you sell gift cards? 

YES! Gift cards are available in any denomination. Your can purchase a gift card online here, or visit us in store.

Do you offer free shipping?

Yes. Order totals of $125 or more qualify for free shipping across Canada. We also offer free local delivery with Guelph, no minimum.

How does in-store pickup work?

At this time we are offering contactless curbside pick-up. Place your order online and select "Pick up" when you checkout. You will receive an email notifying you that your order is ready to be picked up. When you arrive, please open your trunk and call the store at (519) 836-8609 from your car. Someone will bring your order out and place it right in your trunk for you! It's that easy! 

How quickly after placing my order will I be able to pickup it up?

Orders are processed as soon as possible. Depending on the number of items included, we usually have orders ready for pickup within 1-3 hours during regular store hours. If you place your order online after hours, it will be processed during the next day that the store is open. 

Do you keep a record of my previous purchases?

Yes! If you have shopped with us in-store or online and created an account, your information will be saved and that means you don't have to try to remember style and colour code.

I am looking for a specific item, can you order it?

Yes, we can order any product from the vendors that we carry. Items that are not regularly stocked in-store are considered "Special Order." Special orders can only be done in-store and not online. You will be required to pay a 50% non-refundable deposit at the time the item is ordered. The remaining balance will be due upon pick-up of the item. Delivery times can vary depending on item availability and vendor, and therefore, we recommend that you order in advance. FreeStyle cannot guarantee that an item will be delivered by any specified date. 

Do I have to book an appointment to be fitted for pointe shoes?

Yes, appointments are made to give each dancer one-on-one attention with a pointe shoe fitter. In order to ensure that pointe shoes fit properly, dancers need to be fitted by a specialist who understands the various aspects of the foot to be considered when choosing the correct size and style. Please call the store to book an appointment.

What brands do you carry?

  • Angelo Luzio
  • Ainsliewear (NEW!)
  • Bodywrappers
  • Bloch
  • Bunheads
  • Capezio
  • Covet Dance
  • Dance Halo (NEW!) 
  • Dance Now
  • Dance Paws
  • fH2
  • Freed of London (NEW!)
  • Grishko
  • Hairstrong (NEW!)
  • Kissed by Glitter
  • Mirella
  • Mondor
  • Pointe People (NEW!)
  • Rac N'Roll
  • Russian Pointe (NEW)
  • Sassi Designs
  • So Danca
  • Yofi Cosmetics

Where are you located in the Grange Road Plaza?

We are located in the same building as CIBC on the corner of Grange and Victoria. Our storefront is on the North side facing Grange Road.

Is FreeStyle hiring?

We are not hiring at this time. Please check back in the future for any available opportunities. 

Still have questions? Contact us